Frequently Asked Questions

 
 

Have a question? We've got the answer!

Have Other Questions? Contact Us

 

SHOP HOURS:

MONDAY: (BY APPOINTMENT)

TUESDAY: 10-6PM

WEDNESDAY: 10-6PM

THURSDAY: 12-8PM

FRIDAY: 10-6PM

SATURDAY: 10-5PM

SUNDAY: CLOSED

 

how long does an eye exam take?

A comprehensive eye exam is about 45 minutes.  You may require additional services depending on the initial findings.  Our doctors will discuss those services with you & schedule you for follow-up care.

If you plan on purchasing eyewear, please allow time before or after your exam for frame selection. 

what insurance plans do we accept?

For the purposes of your exam and health-related visits, we participate in Medicare, Aetna, Cigna, and MVP.  We will assist you in submitting out of network claims for other insurance plans.

**Contacts lens fees are not covered by insurance and viewed as electoral. Additional fees will apply to exams requesting contact fitting services & re-checks.  

Do we participate in vision plans?

We've found most vision plans restrict a patient's choices in frame selection and lens designs.  We have chosen not to participate in such plans.  We will happily assist you in submitting out of network claims for your vision plan.  

can anyone wear contact lenses?

The short answer is "Yes", as long as we've addressed any underlying medical issues that might compromise your comfort or vision while wearing lenses.  Contacts are available in almost ALL prescriptions.  Let us help you achieve 20/Happy vision with reduced reliance on eyeglasses.  

**Contacts lens fees are not covered by insurance and viewed as electoral. Additional fees will apply to exams requesting contact fitting services & re-checks.  

What about Laser Vision Correction?

Technological advances in Laser Vision Correction make this option available to a wider population than ever before.  Talk to our doctors to find out if it is right for you.  We are proud affiliates with TLC Laser Eye Centers.  

how long does it take for me to receive my new spectacles?

Most single vision orders can be fulfilled within a few days, depending on stock readiness. If you wear a progressive or multifocal lens, please allow for up to 10 business days for complete delivery. 

do we ship?

Yes! We ship ground (Fed-ex, UPS, USPS, ect.:) Please allow for up to 5 days for delivery.

Any express shipping options are paid by the consumer. 

do we accept fsa & hsa cards as forms of payment?

Absolutely!  Many Flex-Spending accounts have deadlines and grace periods that you should keep track of.  Talk with your employer's HR department for details on your specific plan.  We can help you address unmet visual needs that would be an appropriate use of those funds.

why not buy eyeglasses online?

We are consummate professionals and take pride in taking the precise measurements required to craft your eyewear by hand.  The same can not be said for online or box-store opticals. Come in and experience personal service.